Holidays
Holidays are like a gift from society to take more time off, be lazy, go places, and shoot fireworks like...
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Operations
All things about the business, our team, and misc. details handy for reference.
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Working Policies & Procedures
Hours Our normal client hours are 8:30 a.m. to 5:00 p.m. Monday to Thursday, and 8:30 a.m to 3:00 p.m.... -
Factor 1 Brand Standards
Voice and tone Informal Writing Style General writing rules -
Time keeping
Why track time? Tracking our time is an important aspect of our world. While a lot of our work is... -
Passwords
We have A LOT of passwords. Clients trust us with their credentials for domains, servers, sites, and external tools like... -
Communication
Client success is everyone’s responsibility — not just account management, not just leadership. Every email, every update, every deliverable is...
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